Mautic is marketing automation software (email, social & more). Send personalized emails to your leads. Mass email marketing with no sending limits. Also integrate with existing third-party solutions. Watch email opening, track clicks, send follow-ups based on user decisions all with Mautic and email marketing.
Freshdesk’s shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.
And you don't have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on what ticket and its status. It is so easy to set up and use that you’ll be able to start resolving tickets in minutes.
Mautic-Freshdesk Integration plugin provides simple integration to get all tickets and conversations from Freshdesk and storage this information in the contact view. All Open, Update and Close tickets events are registered as mautic events and are shown in contact history.
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